There are two types of log files you will sometimes be requested to send when getting customer support.

Application.log

This file contains a lot of useful information that will help us track down various problems you may be experiencing. If you're experiencing a crash or freeze, it will help us determine if it is a particular devices driver or chart that is causing the problem.

There are a couple of ways you can get this file to us:

• Use the Main Menu > Help and Product Support > Send Feedback... option (Help > Send Feedback in Coastal Explorer 2009).
• If you don't have Internet access on your boat, you should:

1. Type '$applog' into your find box and press the Enter key. This will open the Application.log file in the program that is registered with Windows for the file extension .LOG. By default, Windows uses Notepad.
2. Save the file to the location you choose. You will probably want to save it to your Desktop so it's easy to find or directly to a USB Thumb-drive directly. If you save it to your Desktop, you will then want to copy or move it to some external media, like a USB Thumb-drive. Once it's on external media, you can take it to a computer with internet access and attach it to an email which should be addressed to support@rosepointnav.com.

If you cannot start Coastal Explorer in order to use it to get to the application log, you can use Windows to access the file directly, however the location of the file depends on which version of Windows you are using. If you are using Windows 2000 or Windows XP, the location is "C:\Documents and Settings\All Users\Application Data\Rose Point Navigation Systems" and if you are using Windows Vista or Windows 7 the location is "C:\ProgramData\Rose Point Navigation Systems".

NMEA log file (nmea.log)

Unlike the Application.log file, there is not an automatic way to send this to us. In order to send one of these to us, follow these instructions:

1. Use the Main Menu > Vessel and Electronics > Data Ports > Logging option (Tools > Vessel and Electronics > Data Ports > Logging in Coastal Explorer 2009). This presents a small window titled "NMEA 0183 Data Logging". Enable the Record incoming data option. The default size of the log file is 10 MB. This is quite large and, depending on your email service, may be too large for the attachment size limit. I suggest setting it to something lower -- perhaps 1 or 2 MB. Click "OK" twice and use Coastal Explorer for a while, at least an hour. Do what you need to in order to manifest the issue you want support for. After the problem has occurred, you can go back to the "NMEA 0183 Data Logging" window and turn logging off. It will now stop recording, but the file containing the data we need will be present. Note: if you do not turn NMEA logging off, it can impact the performance of Coastal Explorer.
2. Find your nmea.log file and send it as an attachment to an email to support@rosepointnav.com.